Terms & Conditions

1. About Us
Red Raven Solutions Ltd ("we", "us", "our") is a padel court design and construction company registered in England and Wales. We operate from London, UK and can be contacted at edratcliff@redraven.uk.

These Terms and Conditions govern the use of our website at redravensolutions.co.uk and apply to all enquiries, proposals, and contracts entered into with us for the design, supply, and installation of padel courts and related services.

2. Use of This Website
By accessing and using our website, you agree to these Terms and Conditions. You must not use our website in any way that is unlawful, harmful, or that infringes the rights of any third party.

We reserve the right to update or remove content from this website at any time without notice.

3. Our Services
Red Raven Solutions Ltd provides padel court design, supply, and installation services, including but not limited to:

Site feasibility assessments and reports
Planning application support
Court design and specification
Supply and installation of padel courts (turnkey and partial service)
Staff training and post-installation support

The specific scope of work, pricing, and terms for each project will be set out in a written proposal or contract agreed between us and the client.

4. Quotes and Proposals
All quotes and proposals issued by us are valid for 30 days from the date of issue unless otherwise stated. Prices quoted are based on the information available at the time of quoting. We reserve the right to adjust pricing if site conditions, client specifications, or supplier costs change materially before a contract is signed.

Quotes are not binding until a formal contract or purchase order has been signed by both parties.

5. Payment Terms
Unless otherwise agreed in writing:

A deposit will be required to confirm and commence a project. The deposit amount will be stated in your contract.
Stage payments will be invoiced in line with project milestones as set out in your contract.
All invoices are payable within the timeframe stated on the invoice.
We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
Ownership of materials and equipment supplied by us remains with Red Raven Solutions Ltd until full payment has been received.
6. Variations and Changes

Any changes to the agreed scope of work must be agreed in writing before the variation is carried out. Changes may affect the project cost and timeline. We will issue a variation order for your approval before proceeding with any out-of-scope work.

7. Client Responsibilities
The client is responsible for:

Providing accurate and complete information about the site and project requirements
Ensuring that all necessary planning consents, permits, and landlord or third-party approvals are in place before works commence
Providing safe and suitable access to the site during the installation period
Notifying us promptly of any issues or changes that may affect the project

8. Liability
We carry appropriate professional indemnity and public liability insurance. Our liability to you in connection with any project will not exceed the total value of the contract for that project, except where liability cannot be limited by law (for example, in cases of death or personal injury caused by our negligence).

We are not liable for delays or failures caused by circumstances outside our reasonable control, including but not limited to supplier delays, extreme weather, planning authority decisions, or third-party contractor availability.

9. Intellectual Property
All designs, drawings, proposals, and documents produced by us remain our intellectual property unless otherwise agreed in writing. You may use these materials for the purpose of the project they were prepared for, but may not reproduce or share them with third parties without our prior written consent.

10. Confidentiality
Both parties agree to keep confidential any commercially sensitive information shared during the course of a project. This obligation continues after the project has been completed.

11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from our relationship will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will always be available on our website.

13. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Red Raven Solutions Ltd
Email: edratcliff@redraven.uk
Website: redravensolutions.co.uk