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Privacy Policy

1. Who We Are
Red Raven Solutions Ltd ("we", "us", "our") is a padel court design and construction company based in London, UK. We operate the website at redravensolutions.co.uk.
For any questions about this policy or how we handle your data, please contact us at: edratcliff@redraven.uk

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2. What Information We Collect
We may collect the following personal information when you interact with us:

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  • Your name and contact details (email address, phone number)

  • Information you provide through our contact form or by emailing us directly

  • Details about your project or enquiry

  • Basic usage data about how you navigate our website (collected via cookies and analytics tools provided by Wix)

 

We do not collect payment card information through this website.

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3. How We Use Your Information
We use your information to:

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  • Respond to your enquiry and communicate with you about your project

  • Prepare proposals, quotes, and project documentation

  • Manage our ongoing business relationship with you

  • Comply with legal and contractual obligations

  • Improve our website and services

 

Our legal basis for processing your data is either your consent (where you have contacted us voluntarily), our legitimate interests in running our business, or the performance of a contract where one exists between us.

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4. Who We Share Your Information With
We do not sell your personal data to third parties. We may share your information with:

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  • Sub-contractors and suppliers involved in delivering your project, where necessary

  • Our website platform provider (Wix) for basic website functionality and analytics

  • Professional advisers such as accountants or solicitors, where required

  • Regulatory authorities, if required by law

 

All third parties we work with are required to handle your data securely and only for the purposes we specify.

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5. How Long We Keep Your Data
We keep your personal data for as long as is necessary to fulfil the purposes set out in this policy, and in line with our legal and contractual obligations. In most cases, this means we retain project-related correspondence for up to six years after a project is completed, in line with standard UK commercial practice.

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6. Your Rights
Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict our processing of your data

  • Withdraw consent at any time, where consent is our legal basis

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To exercise any of these rights, please contact us at edratcliff@redraven.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

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7. Cookies
Our website uses cookies to enable basic functionality and to help us understand how visitors use the site. These are managed through the Wix platform. You can control cookie settings through your browser at any time.

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8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. We encourage you to review it periodically.

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9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Red Raven Solutions Ltd
Email: edratcliff@redraven.uk
Website: redravensolutions.co.uk

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